Payment & Delivery
We accept the following secure payment methods at checkout:
- Debit & Credit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay / Google Pay
All payments are processed through an SSL-encrypted, PCI-DSS compliant payment gateway. SwiftlyBuy does not store your full card details at any point — all transactions are handled securely by our payment providers.
All prices displayed on SwiftlyBuy.co.uk are shown in Pounds Sterling (£) and are inclusive of VAT where applicable, in line with UK pricing regulations.
Delivery Information
We deliver across the United Kingdom via Royal Mail.
| Delivery Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 3–5 working days | £2.99 |
| Express Delivery | 1–2 working days | £4.99 |
Orders are processed within 1–2 working days of purchase, Monday to Friday (excluding UK bank holidays). You will receive an order confirmation email immediately after purchase, and a dispatch confirmation with Royal Mail tracking details once your order has left our warehouse.
Your Rights Under UK Law
In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. Please see our Returns & Refund Policy for full details, including our extended 30-day return window.
Under the Consumer Rights Act 2015, all goods sold by SwiftlyBuy are guaranteed to be as described, of satisfactory quality, and fit for purpose. If an item arrives faulty or not as described, you are entitled to a repair, replacement, or refund as set out in the Act.
Tracking Your Order
Every order is dispatched with a Royal Mail tracking number, allowing you to follow its progress from our warehouse to your delivery address. Tracking information is sent to the email address provided at checkout.
Missing or Delayed Deliveries
If your order has not arrived within the estimated delivery window, please allow up to 2 additional working days before contacting us, as occasional courier delays can occur. If your order still hasn’t arrived, or arrives damaged, contact our customer support team at info@swiftlybuy.co.uk, and we will investigate and resolve the issue promptly.
Delivery Address Accuracy
Please ensure your delivery address is entered correctly at checkout. SwiftlyBuy is not liable for non-delivery caused by incorrect address details provided by the customer, though we will do our best to assist in resolving any such issues.